|
AntiSpam Compliance
You have selected a marketing product or package that includes the option of using email. You must agree to the Anti-Spam compliance terms and conditions in order to purchase this product or package. Email will not be sent to your list without you placing an order or adding email to your participation in the package.
The User (User is defined as you, the account holder, and anyone acting on your behalf) agrees to abide by all anti-spam, anti-phishing and related laws applicable to the User’s business and the state, federal or international jurisdictions in which the User lives and/or does business. The United States of America's CAN-SPAM Act of 2003 specifies that senders of email messages that have a primarily marketing or sales purpose will not include fraudulent or misleading information in any component of the email message, including but not limited to, the subject line, 'from' field, and body of the email. Every email message must a valid, physical postal address.
In compliance with the United States of America's CAN-SPAM Act of 2003, an unsubscribe option is independently added to each email sent. Unsubscribes can be requested either via a link in each email, or by replying to the email with "unsubscribe" in the subject line. This option cannot be removed. Anyone who unsubscribes will be automatically flagged in the database and their email address will be suppressed from all future mailings. Our system maintains an unsubscribe list independent of the user and cannot be overwritten by list merging. To further protect recipients from email abuse, contacts receiving email from our system will only see their own names in the 'To' field. No other recipients' email addresses are visible.
Through our email provider we honor ISP policies (restrictions on number of connections, size of pipe, speed of sending servers, open relay off, reverse DNS enabled, RFC compliance). Authentication standards, such as sender policy framework (SPF), are used for outgoing campaigns. The email provider distinguishes between soft and hard bounces. Hard bounces are immediately flagged and suppressed from future mailings.
Specific thresholds are set for the number of emails that may be sent. We monitor email transactions and will notify the user if an order exceeds that threshold.
When a complaint by a recipient is received by the email provider, the following process is followed:
- Every complaint that is received is reviewed by the postmaster.
- If the email address of the complainant is known, it will be immediately unsubscribed from the relevant customer list. This is not negotiable.
- If the email address of the complainant is known, they will be notified that their email address has been removed. If the complaint came via an ISP, they too will be notified of the action taken.
- The postmaster will lock the list, review its source with the customer and may either discuss ways to ensure that no further complaints are received, or terminate the account entirely.
- The license agreement provides the right to share the offending user's name and the fact that there have been complaints with any third party, including other providers of email marketing services.
Finally, we reserve the right to cancel a user’s access to our email product without prior notification.
|
